MINI of Ann Arbor Customer Testimonials

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Google Feb 23, 2018
 

Great car buying experience

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Google logo
Google Feb 23, 2018
 

Great car buying experience

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DealerRater Feb 22, 2018
 

I got a great deal on a 4 year old Countryman last year, which included an extended warranty and a service plan to keep my car in great shape for years. But a week ago, my indicators stopped working. The next day, no indicators, no windows - and of course, discovered during very rainy foggy weather. I suspected an electronics/computer problem, and when I brought it in the next day, Joe in service got me the diagnosis - a bad "foot module". And it was wet. He said he'd have to check with the warranty company, as that wouldn't be covered by the service plan. My first thought which I related to Joe was "Why did they put that down by your feet where it can get wet? Joe told me that the sunroof drain lines also can get plugged, and then the water runs down the interior f the roof throuhg the front console - and onto that module. Again, I thought and said, "So that's another design defect." Joe did not disagree. He said he'd get with the warranty people, but told me it's an expensive part - $850! - and a lot of labor. He said he'd see what they could do, and I got a nice loaner to use for free. The next day, Joe called late in the day to tell me he was working on it and had to talk with his manager. The next day, Friday, he updated me late in the day, and said, "Still working on it," On Monday, I called and one of Joe's colleagues said he'd been on the phone for quite a while with the warranty company. On Tuesday, Joe called late n the day, to tell me the part was on order, it would take a few days, and..."I think we can get it covered." Today, Joe called at 5:30 to tell me they had almost completed the work and it was being taken care of. Not by the warranty company. By MINI. Never ever have I had such an experience of a dealer going to bat for me. They recognized the problem, lobbied for me, and got the job done. I did have to pay about $30 for a busted rear lamp. Dang!

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Google logo
Google Feb 19, 2018
 

Great place to buy a mini!

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Google logo
Google Feb 19, 2018
 

Great place to buy a mini!

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Cars logo
Cars Feb 16, 2018
 

Thanks Jonathan for a great car and great experience! Flew in from Texas, cars was detailed and ready to go with a full tank of fuel.

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Cars logo
Cars Feb 16, 2018
 

Thanks Jonathan for a great car and great experience! Flew in from Texas, cars was detailed and ready to go with a full tank of fuel.

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DealerRater Jan 25, 2018
 

We had an excellent experience buying a Mini Cooper Clubman at Mini of Ann Arbor. Jonathan made sure the used car was in top shape before he released it and Thad provided us with his knowledge of the vehicle’s service history. We highly recommend Mini of Ann Arbor and particularly recommend the Mini Clubman as a fun and stylish car to drive. Both of us are long legged and find the Clubman extremely comfortable when driving long distance. The back is as spacious as station wagons we’ve had in the past. Thank you Ann Arbor Mini for doing such a wonderful job getting our new (to us) Cooper looking so beautiful and running so well. This 2011 feels and drives like a brand new car ~ Rob and Patty Hoffman

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DealerRater Jan 25, 2018
 

John, joe and mike do a great job in communicating the status of my vehicle and scheduling apts. Great trio of guys to work with

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DealerRater Jan 24, 2018
 

I needed tires on my Honda and they had great prices and exceptional customer service. I was in and out in 20 mins and I left with a smile.

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