CJ was great and responded to my many calls, emails and texts in a timely manner as did her manager Jason. They responded positively to my requests and delivered the. vehicle quickly. They were friendly, honest and fair.
CJ is over the top. This is our second mini we purchased in the last 6 months. She not only has great customer service but extensive product knowledge. She was very respectful of my needs as a customer and what options I wanted in a vehicle! She was a pleasure to deal with!
We have made several visits here for routine maintenance, but last week I had some more serious work done. It required leaving the car over Thanksgiving. Joe Twist looked all over for a loaner Mini, but none was available. Instead he suggested I rent from Hertz next door and be reimbursed, which we did. Joe provided a detailed estimate for the work, "the worst case scenario," he said. Fortunately, the repair did not require all that and the bill was considerably lower. The car was washed and vacuumed when I arrived. Joe and everyone else we have met here are unfailing friendly and considerate.
Jonathan McClair was an amazing Saleperson and the whole team at MINI was awesome! In the middle of our deal, they got me a great low rate on my financing! Jonathan made the car buying experience a pleasant one! Thanks Again!
I love Mini of Ann Arbor!! My experience was the best. We were greeted as soon as we walked into the dealership by CJ. CJ is the best. I would recommend her to any of my friends and family. CJ has such a wealth of knowledge about Mini’s and I learned a great deal in a short period of time from her. Words can’t express how happy I am?. I’m also grateful for the help I received from Jason as well. Thank you all so much. I Love my MINI !!
Our sales representative is patient and has great responsibility. He help us filter out model we need, show us corresponding prices to let us choose, and then give us test driving. Eventually, he help us cut down price. Since working in the morning, we have to sign the agreement at the time near store closing. He still patiently help us finish all steps and answer our question. Thank you very much, Jonathan.
CJ and Thad went above and beyond to get me the deal I wanted on this car. Not only did they ultimately meet my price, but they even delivered the car to me in Lansing. I would recommend Mini of Ann Arbor to anyone who asks.
We drove over two hours several times to check out a car. The staff worked hard to accommodate our schedule and make sure the car was ready for us as soon as we arrived. All our questions were answered in a low pressure environment. We’ll drive back for our next mini!
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